About Ambrose & Grant
We at Ambrose &
Grant know that selecting the right insurance coverage can be
a confusing and intimidating experience. That's why since
we opened our doors in 1989, we pride ourselves on simplifying
the insurance selection process and maintaining complete customer
satisfaction. Ambrose & Grant offers a full line of insurance
and financial products
. Whether it be protecting your home or
automobile, or providing for your family with life insurance
and sound financial planning, Ambrose & Grant is composed
of skilled and experienced professionals to help you make the
right choices.
Although we feel price is always an important factor, we work
hard to provide our clients with the most comprehensive and
reliable products. The relationship we develop with our clients
does not stop with the sale, but continues to ensure seamless
and efficient handling of claims, coverage additions, billing
concerns and performance questions. Our winning combination
of price, reliability, and service separates us from the competition
and makes us the only choice for all your insurance and financial
needs.
We are conveniently located in the Norwood Corporate Center next to Building 19 on Route 1 in Norwood, MA (the Auto Mile).
» Get directions
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Commitment to Excellence
These are the elements that make up an excellent agency.
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CUSTOMER FOCUS
Satisfying customers through meeting their requirements and value expectations is the primary task of every employee.
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COMMUNICATIONS
Verbal and nonverbal communications throughout all parts of the Agency are two-way, clear, timely, consistent and forceful.
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VISION
Management establishes vision for the Agency and leads the initiative to set direction and align everyone in pursuit of the vision.
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PLANNING
Planning at all levels of the Agency keeps everyone focused on its vision, goals and strategies and provides a framework for achieving desired results.
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ACCOUNTABILITY
Accountability measures and indicators for Agency performance are established, analyzed and effectively used.
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SELECTION
Employees are selected using criteria that promotes the needs and expectations of the agency both in the short term and the long term.
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DEVELOPMENT
People are recognized as key strategic resources. Development opportunities are provided to assure that each employee understands, supports and contributes to achieving Agency success.
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INVOLVEMENT
All employees are involved in establishing and achieving initiatives for performance and improvement goals.
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MOTIVATION
Employees are motivated through trust, respect, recognition and a work environment that is conducive to the well-being and growth of all employees.
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INFORMATION
Required information is clear, complete, accurate, timely, useful, accessible and integrated with products, services, processes and procedures.
- BUSINESS ASSOCIATES
Business associate or products and services, business associate contributions and business associate processes meet all requirements and contribute value for performance improvements.
- INNOVATION
Innovation is planned and effectively utilized in developing, implementing and improving processes.
- INTEGRATION
Processes and the products and services created by them are jointly designed as an integrated system.
- CARRIERS/MARKETS
Well chosen partnerships with carriers and other markets are key to providing excellent products and services.
- BUSINESS RESULTS
Financial and business improvement results meet objectives, show positive trends and substantiate Agency success.
- PERFORMANCE
The Agency's products and services are managed to ensure that customer requirements and expectations are met and both quality and operational performance are continuously improved.
- RELIABILITY
The Agency's products and services consistently provide superior value throughout the business relationship.